Surcharges for changes or cancellation will depend on the specific conditions of each ticket or rate and how far in advance they are made.

General conditions

  • When admitted, changes or cancellation may be made up to 2 hours before the scheduled departure time.
  • Surcharges for changes or cancellation are applied to the baseline rate, taking no special rates, promotions or discounts into account.
  • Alsa Plus customers may change or cancel tickets free of charge up to 48 hours before the scheduled departure time.
  • No changes may be made to regional tickets for routes in Asturias and Cantabria.

National tickets (before 01/04/2025):

Changes

 With 8 days notice Between 7 days and 48h notice From 48 to 24h notice Less than 24h notice
Non-Alsa Plus customers free5%10%20%

 

Cancellation

 With 8 days notice Between 7 days and 48h notice From 48 to 24h notice Less than 24h notice
Non-Alsa Plus customers free10%20%30%

 

National tickets (from 01/04/2025):

Changes

 With 8 days notice Between 7 days and 48h notice From 48 to 24h notice Less than 24h notice
Non-Alsa Plus customers free10%20%30%
Alsa Plus customers freefree10%20%

 

Cancellation

 With 8 days notice Between 7 days and 48h notice From 48 to 24h notice Less than 24h notice
Non-Alsa Plus customers free20%30%50%
Alsa Plus customers free10%15%30%


For Alsa Plus customers, starting from May 7th, 2025, changes and cancellations will be free if requested with 48 hours notice.

International tickets:

Changes

 With 30 days' notice Between 7 and 29 days' notice From 1 to 6 days' notice From 2h to 1 day' notice
Change fee
for international ticket 		free25%50%50%

 

Cancellation

 With 30 days' notice Between 7 and 29 days' notice From 1 to 6 days' notice From 2h to 1 day' notice
Cancellation fee
for international ticket 		free25%50%75%

If you do not find what you are looking for, contact us (in Spanish)